Really need my passport urgently

Please help! We should not be held to ransom for public services. We pay our taxes for these essential services. I am due to travel (medical reasons/holiday) on Thursday and applied for my passport (renewal) some two months ago. I have been met with locked doors at the San-Fernando office. What are my options?

Please, someone in authority, while you resolve your issues with staff please put some measures in place for basic services to be provided. Is this too much to ask? I look forward to seeing a notice in the newspaper or to be contacted soon to collect my passport.

The passport is urgently needed! 
Cindy Cherry Jeetwan
Via e-mail